If you wish to return an item purchased from the BasShu Online Store, please contact us in advance.

Contact us here

Afterward, please confirm the return instructions and return deadline provided in our reply before sending the item back.

Requests for Returns
・Please send items via a shipping method with tracking and compensation, such as a courier service or Yu-Pack.

If items are received by us via methods other than those specified (e.g., standard mail, LetterPack, or direct drop-off at stores), we will be unable to accept them or process the return.
・Please return all tags and accessories.
・Please pack the item carefully to prevent damage, ensuring it is as close as possible to its original delivered condition.
・Please retain your shipping slip until the refund is complete.
・Customers are responsible for arranging packaging materials and selecting a shipping carrier for returns.