Important: To customers who have not received their order confirmation email

Thank you for using the BasShu Online Store.


For customers using mobile email addresses (carrier emails such as @docomo.ne.jp, @ezweb.ne.jp, or @softbank.ne.jp). Depending on your security settings, emails from our shop may not be delivered correctly. We currently ask you to take action or below.

Method ① Use an email address other than the aforementioned ones.

Method ② Before purchasing, allow reception of emails from the domains '@basshu.jp' and '@komoju' (for convenience store payment/bank transfer).

How to set/cancel domain-specific reception

NTT Docomo (@docomo.ne.jp)
au (@ezweb.ne.jp)
SoftBank (@softbank.ne.jp)

We apologize for the inconvenience and appreciate your cooperation.


Immediately after placing an order at the BasShu Online Store, a confirmation email of your order details will be automatically sent from info@basshu.jp.

If you do not receive the email, please send us your name, email address, and phone number via the form below.

Our representative will contact you.

※ We will respond to all inquiries received from customers within 24 business hours.