Order Cancellations
Once an order has been confirmed, we cannot accept cancellations or returns due to customer convenience.
Please be aware that your order is finalized upon completion of the ordering process.

Returns and Exchanges
[Acceptance of Exchanges] 
We will exchange items if they meet the conditions specified below.

[Eligible Items for Exchange]
・If the product has defects such as stains or damage. 
・If the product received is different from the product ordered. 

[Exchange Procedure]
1) Please contact info@basshu.jp within 7 days of the product's arrival (including the arrival date). In your email, please use the subject line "Product Exchange Request" and include your order number and full name in the body of the message.

2) After reviewing your request, we will provide you with the return address on the next business day.
*We will cover the cost of returning the product. Please send the item back using cash on delivery. 

[Important Notes] 
If a replacement product is not available, we will issue a refund. 
Please note that after inspecting the arrived product, we may not be able to accept exchanges if it falls under any of the following criteria:
・Products deemed "used," "altered," "washed," or "dry-cleaned" according to our standards. 
・Products where the "delivery note, product tags, labels, bags, boxes, or other accessories" are damaged, soiled, or lost. 
・Products that have acquired odors, dirt, or scratches while in the customer's possession.