If you purchased an item from the BasShu Online Store, we will inspect the condition of the delivered item, and if it is confirmed to be an initial defect according to our standards, we will exchange it for the same item or offer a return and refund.

Please contact our customer service desk at 03-6421-2835 by phone or via the inquiry form within "7 days" of product arrival, stating the product number and the nature of the defect.

We will then inform you of the next steps.

We will only respond to inquiries from the original orderer, including inquiries related to gift wrapping services.
Please note that if a replacement product cannot be provided, we will process a return and refund. Thank you for your understanding.

【Notes】

・Product outer boxes, packaging, etc., are designed to protect the product, and therefore may have scuffs or minor scratches.
・Product odors are subject to individual perception and are often caused by the characteristics of dyes or materials, and may not be judged as product defects.
・Product wrinkles may occur due to folding during transport and packaging (which varies depending on the product). Please also understand that the degree of such wrinkles varies depending on the product.

Normally, products in the above condition are shipped only if they are not defective.

Please understand that such conditions are not eligible for exchange due to product defects.

If there is a defect in the product, we will bear the return shipping costs.
However, we do not arrange for pickup by the shipping company.

If you wish to have the item picked up, please arrange it yourself.

【Return Standards】

Please note that after inspecting the arrived product, we may not be able to accept returns if they fall under the following criteria:

・Products that have passed "8 days or more" since arrival
・Products determined by our standards to be "used," or "repaired, washed, or dry-cleaned"
・Products whose "delivery note, product tag, label, bag, box, or other accessories" are significantly damaged, stained, or lost compared to when delivered
・Products that have acquired odors, dirt, or scratches at the customer's end
・Products purchased at BasShu stores or other e-commerce sites
・Products that we could not determine to be an "initial defect"

etc.

Regarding product tags for items received via "gift wrapping service," returns are possible if they are in the same condition as at the time of shipment.

Please note that in the event of a refund, the refund will be issued to the orderer.