We will process your return within approximately one week after the returned item arrives. We will notify you by email once the process is complete.
Refunds will be issued according to the original payment method.
[Credit Card / Guest Purchase (Amazon Pay)]
When we process your return, the cancellation for your credit card and Amazon Pay will be completed simultaneously.
If payment has already been finalized, it will be debited once, and then refunded later by your credit card company or Amazon Pay.
For details regarding billing, please contact your credit card company directly.
For refunds for convenience store payments or bank transfers, please contact the BasShu Online Store.
Contact us here