Within 7 days of receiving your item, please contact our Customer Service Desk at 03-6421-2835 by phone or via the inquiry form.
We will arrange for a replacement item as soon as possible.

We will only respond to inquiries from the original purchaser, including those regarding gift wrapping services.
Please note that if a replacement item cannot be provided, we will issue a refund. The cost of returning the item will be borne by us.

Additionally, we do not arrange for delivery companies to pick up items.
If you wish to have an item picked up, please arrange it yourself. We will inspect the returned item and may not be able to accept it if it falls under any of the following criteria:

・Items that have passed "8 days or more" since arrival
・Items determined by our standards to be "used" or "repaired, washed, or dry-cleaned"
・Items with damaged, soiled, or lost "delivery slips, product tags, labels, bags, boxes, or other accessories"
・Items that have acquired odors, stains, or scratches while in the customer's possession
・Items purchased from other e-commerce sites