If you receive a product with "scratches or defects" or a "product different from your order," we will exchange it for the same product or accept a return.
*We do not accept exchanges for reasons due to customer convenience, such as "it was different from what I imagined," "the size doesn't fit," or "I made a mistake in my order."
*If an exchange product is not available, we will process a return and refund.
*We will bear the shipping cost for returns.

【How to Exchange】

1) Please contact info@basshu.jp within 7 days (including the arrival date) of receiving the product. In your email, please put "Product Exchange Request" in the subject line and include your order number and name in the body of the email.

2) We will confirm the details and contact you with the return address on the next business day.
*We will cover the shipping cost for returning the product. Please return it cash on delivery. 
If there is a defect in the product, please inform us of the detailed location of the defect.
 
Please note that even if you report "scratches or defects" or "a product different from your order," exchanges or returns cannot be accepted in the following cases:
 
・Products for which we were contacted "8 days or more" after arrival.
・Cases where we determine it is not an "initial defect" by our standards (e.g., products judged to be "used," "altered, washed, or dry-cleaned").
・Products with damaged, soiled, or lost "product tags, labels, bags, boxes, or other accessories."
・Products that have acquired odors, stains, or scratches while in the customer's possession.

*For exchanges, we will ship a product that we deem to be in good condition after you return the original product, and we confirm the reported defective areas and inspect it. Therefore, we cannot send you an exchange product before you return the original.